STEP 1 - Call us to make sure the item is covered by your plan, get a service request number, and get recommended contractors (if you choose).

 

STEP 2 - Schedule the local contractor of your choice to diagnose the problem.

 

STEP 3 - Call us back after the contractor has diagnosed the problem, but prior to the repair. We will speak to you and your contractor to determine the approved dollar amount that we will cover.

 

STEP 4 - The contractor performs the work.

 

STEP 5 - Call us after you are satisfied with the work, and we will arrange our portion of the payment to the contractor. You will pay the contractor a trade call fee for the service, or the actual cost, whichever is less, for covered items within coverage limits